Higher Education Digital Capability
Framework

An open-source framework segmenting digital capability for higher education institutions across 4 dimensions, 16 domains and ~70 capabilities.

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PEOPLE & SYSTEMS (PS)
DEMAND & DISCOVERY (DD)
DIGITAL DESIGN & EXPERIENCE (DE)
WORK & LIFELONG LEARNING (WL)
Digital Leadership & Skills Technology Governance Digital Infrastructure Data Product & Service Design Digital Marketing Student Recruitment Enrolment Mgmt Course Design Digital Content & Courseware Student Experience Assessment & Verification Work Integrated Learning Career Planning & Placement Industry & Business Engagement Alumni & Continuing Education A1Strategic Leadership B1Governance Systems C1Connectivity & Cloud D1Identity Mgmt & Authentication E1Digital Product Strategy F1Student Relationship Mgmt G1Recruitment Events H1Course Selection & Guidance I1Experiential Learning J1Digital Content Creation K1Onboarding & Orientation L1Tests & Exams M1Employability Skill Building N1Career Planning Services O1Industry Collaboration & Partnerships P1Continuing Education A2Digital Climate & Culture B2Technology & Data Standards C2Tech-Enabled Learning Environments D2Data Analytics & Reporting E2Understanding Customer Needs F2Comms & Campaign Mgmt G2Channel Partnerships H2Application & Admissions I2Digital Pedagogies J2Immersive & Simulated Content K2Digital Learning Experiences L2Formative Assessment M2Workplace Simulation & Projects N2Job Application Support O2Professional & Industry Associations P2Industry Mentoring & Networks A3Faculty Professional Development B3Procurement C3Integrated Student Portal D3Data Privacy E3Competitors & Alternates F3Marketing Automation G3Schools & Community Outreach H3Recognition of Prior Learning I3Hybrid & Online Programs J3OER & Content Licensing K3Student Support & Retention L3Assessment Feedback M3Internships & Placements N3Job Finding & Graduate Placement O3Customized Learning Programs (B2B) P3Donations & Fundraising A4Technology Team Skills B4Technology R&D C4Security & Redundancy D4Interoperability & Open Standards E4New Business Models F4Social Media & Community Mgmt G4Scholarship Programs H4Tuition Financing I4Personalized & Adaptive Learning J4Managing Integrated Content K4Mental Health & Wellbeing L4Badging & Credentialing M4Entrepreneurship & Startups
P4Alumni Engagement
C5Accessibility Standards D5Student Records & Reporting
G5B2B Recruitment & Partnerships
J5Digital Literacy K5Student Community L5Graduation & Success

Purpose

The Higher Education Digital Capability (HEDC) Framework is a learner-focused, practical and flexible approach to mapping and measuring digital capability in Higher Education institutions across the learner lifecycle. Universities and HE institutions globally use the framework to identify strengths, prioritise areas of focus and support their digital transformation strategies.

Methodology & Guiding Principles

The Framework acknowledges educational literature on digital capability and grounds these in current practice using ongoing consultation, research and analysis with Higher Education leaders around the world. The HEDC Framework benefits from a continuous and iterative feedback cycle informed by an engaged community of HE professionals.

Using the Framework

Institutions use the HEDC Framework to build familiarity, understanding and shared language of digital capability across the learner lifecycle. The Framework is accompanied by global case studies and other tools to support cross-institutional discussion of perceived performance, gaps and priorities.

This work is derived from the Higher Education Digital Capability Framework by HolonIQ, licensed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0).

Changes made: Adapted for internal use and presentation.